Case Study: Pest Control with 24/7 WhatsApp Booking
TL;DR:
- A pest control company in Málaga runs its WhatsApp with AI: the bot identifies the pest, generates the quote and books the visit in the same conversation.
- The system finds real openings in the calendar and assigns the appointment without anyone on the team stepping in.
- Quotes also go out after hours: 24/7 coverage, 365 days a year.
- Live in under 4 weeks, with no setup fee, from €249/month.
The problem: quotes and appointments that took days
In pest control, speed is everything: whoever finds cockroaches in their kitchen or a wasp nest on the terrace hires the first company that offers a concrete solution. At this Málaga company, the process was the bottleneck: the customer would message or call, the technicians were out on jobs and couldn't pick up, the quote took time to go out, and the appointment required several back-and-forth calls to align calendars. Enquiries that came in at night or over the weekend sat unanswered until the next day, and many were lost to competitors.
The solution: AI on the company's WhatsApp
The company deployed a TUBOT AI virtual employee on its own WhatsApp Business number. The bot handles the entire conversation, from first enquiry to confirmed appointment.
It identifies the pest
The customer describes the problem in their own words, or simply sends a photo. The bot identifies the type of pest (cockroaches, rodents, termites, wasps, bed bugs…) and asks the necessary qualification questions: type of property, approximate surface area, level of urgency.
It quotes on the spot, even in the middle of the night
With the pest identified and the property details collected, the bot generates the quote following the company's own rates and criteria. It does this 24/7: a quote requested on a Saturday at 11 p.m. is delivered on a Saturday at 11 p.m.
It finds the slot and books the appointment
If the customer accepts, the bot checks the technicians' calendar, offers real openings and leaves the visit assigned and confirmed within the same conversation. That step used to take days; now it all runs automatically: the slots are found, the appointment is assigned and the customer gets the confirmation instantly.
It hands over to a human when it should
If the conversation goes off script (a complaint, a complex case, a customer who asks to speak to someone), the bot transfers it to the team with all the context already collected.
Results: what changes from day one
The system has only just gone live, so the business figures are still to be measured. What is already a fact by design:
- First response time goes from hours (or days) to seconds.
- No after-hours enquiry goes unanswered: 100% of conversations get a reply, including nights and weekends.
- The quote and the appointment are closed in a single WhatsApp conversation, with no back-and-forth calls.
How it was rolled out: 4 steps in under 4 weeks
- Service analysis: pest types treated, rates, quoting criteria and coverage areas.
- Technical setup: WhatsApp Business number and the technicians' calendar.
- Bot training: on the company's real service catalogue and its quoting rules.
- Testing and fine-tuning: supervised real conversations before switching to full automation.
Cost, savings and timeline
| Item | Detail |
|---|---|
| Monthly cost | From €249/month, operated product (see pricing) |
| Implementation cost | €0 setup |
| Time to launch | 2-4 weeks |
| Coverage | 24/7, 365 days a year |
| Channel | WhatsApp Business (text, audio, image and documents) |
Frequently asked questions
- Can a WhatsApp bot give a reliable pest control quote?
- Yes, as long as it is trained on the company's real rates and criteria. The bot doesn't improvise prices: it applies the same rules the team would apply, and hands over to a human any case that doesn't fit those rules.
- How does the bot book the visits?
- It is connected to the technicians' calendar: it checks the available slots, offers options to the customer and leaves the appointment assigned and confirmed automatically.
- What if the customer wants to talk to a person?
- The bot transfers the conversation to the team at any point, with a summary of everything discussed, so nobody has to repeat their problem.
- How long does it take to go live?
- Between 2 and 4 weeks from project kickoff, with no implementation fee. This Málaga case went live in under 4 weeks.
Does your service business lose appointments too?
If you quote and schedule visits (pest control, renovations, maintenance, cleaning…), an AI on your WhatsApp can close that loop on its own, 24/7. Tell us about your case and we'll show you a demo built on your own service: from €249/month, live in 2-4 weeks and with no setup fee.
